FAQ

Frequently Asked Questions

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Frequently asked questions

How long will it take to process an order?


Generally speaking for a individual customer order, an order will take from 1 to 5 working days to complete. This also depends on the type of equipment and the detail of work that is required. Please note that this time range does not include team orders.




Do you guarantee your work?


Our full service repair center guarantees all work for 30 days. If our repair work fails within 30 days, we will fix it immediately at no charge. No more months of waiting after sending your equipment back to the manufacturer for repairs or customization.




How do I pay for my order?


Please refer to the order form section of this web site for full instructions on payment options.




Do you provide rush orders?


Yes, we do offer the option of rush orders for our customers. However, if our work load is heavy at the particular time the request is made, we cannot guarantee that the order can be rushed to a specific date. however, we will do our best to get the equipment to you when you need it.




How much can I save on getting my equipment repaired?


The average saving on repairing your equipment is between 300% to 500% on the dollar, versus buying new equipment. However, when it comes to customizing your equipment, our service is invaluable. Your equipment may not be damaged, but simply does NOT FEEL comfortable, or maybe more importantly needs additional padding or padding extension. The cost it takes to make an athlete feel totally protected yet staying completely mobile at the same time is what every sports equipment manufacturer should strive for. The staff at Great Saves prides itself for having satisfied thousands of athletes with our equipment customization services.




How long have you been providing such a service?


Great Saves has been performing this greatly needed service of equipment repair and customizing for over 30 years. And even today we still r each new customers that are extremely excited about the services we offer!




Do you offer team & organizational discounts?


Yes, we do offer team & organizational pricing. to find out additional information, please call our customer service department at 630-206-8366 , or e-mail us at greatsaves1@gmail.com and we will be happy to talk to you about our team pricing and services.




Can you upgrade lower level equipment to a higher grade or extend/lengthen equipment as an athlete grows?


Yes. This is part of our customization service that we provide. The way to determine whether this service is cost beneficial or not is to simply take the price of the equipment that you are using, plus the upgrade cost, and compare the price versus a new piece of equipment. You will find that you not only save money but can maintain staying comfortable in the equipment as well. Or if it is during the middle of your season, and you have some important games in the near future, you may not want to take a chance on a new piece of equipment until the off season. Or perhaps you simply don't like breaking in new equipment. Therefore, upgrading your equipment just might be the way to go!




Can you re-lace a pocket of a goalie catch glove with skate lace or cord?


Yes, this is one of our services. We can re-lace a goalie catch glove, with either skate lace in many color options or stock cord black or white. Please see pictures of this service on our goalie page.




Can you lengthen or add padding to a goalie chest & arm guard?


Yes, this is a job we perform quite often. The most common areas for adding padding or extensions are the arms, shoulders, ribs & at the bottom of the chest protector covering the lower stomach area. Keep in mind we can perform this customization work for any chest protector in hockey, lascrosse, or baseball.




Can you repair leather tears in a baseball glove?


When people think of repairing a baseball glove or catcher's mitt, usually they think of just common replacing. Because we have the correct machinery that can get into just about any area of any glove to add new leather to any torn spot, a glove that many coaches or players think are unsavable can actually be repaired.




Can you add padding to a catcher's mitt?


Besides performing most any type of repair on a catcher's mitt or baseball glove, we can add additional padding to gloves that have broken down. This job does require taking most of the glove apart, and needs to make sense cost wise to do?




Can you replace cracked thigh, knee, and shin caps for catcher's shin guards?


Besides repairing the torn vinyl on a catcher's shin guard, we can also replace any and all plastic parts for catcher's shin guards. We also have many of the colors to match! However this job must make sense cost wise to do?








Do you offer a price quote before you begin working on equipment?


Yes, if you request one, we will. Just indicate this on the order form when you send it in; or if you wish, just call us. Please remember we do our best to be as accurate as possible when providing quotes. However, on some pieces of equipment the price may be lower or higher than our original quote.





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